1. Introduction

Welcome to AQS Ventures Marketplace ("AQS Ventures", "Company", "we", "our", or "us"). These Terms and Conditions govern your access to and use of the AQS Ventures Marketplace website, products, services, digital content, and related offerings.

By accessing, browsing, registering, or purchasing from our Platform, you agree to be bound by these Terms and Conditions. If you do not agree with any provision of these Terms, you must discontinue use of the Platform immediately.

2. Business Information

Business Name: AQS Ventures Sdn Bhd
SSM Registration No.: 202501048124 (1649532-A)
Business Address: Suite C-7568, Jalan Rapp 3, Peringgit, 75400 Melaka, Malaysia
Email: support@aqsventures.com.my
Phone: +60 11-5764 4817

3. Eligibility

You must be at least eighteen (18) years of age and legally capable of entering into binding contracts under applicable laws. By using our Platform, you represent and warrant that you meet these requirements.

4. Products and Services

AQS Ventures offers products and services directly to consumers, including but not limited to:

  • Physical products;
  • Digital products;
  • Other products or services as made available from time to time.

All descriptions, specifications, images, pricing, and availability information are subject to change without notice.

5. Orders and Acceptance

All orders placed through the Platform are subject to acceptance by AQS Ventures. We reserve the right to:

  • Refuse or cancel any order;
  • Limit quantities purchased;
  • Correct pricing errors;
  • Decline transactions suspected of fraud, abuse, or unlawful activity.

A binding contract is formed only after payment has been successfully processed and an order confirmation has been issued.

6. Pricing

All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated. Prices may be changed without prior notice. Shipping fees, taxes, duties, and additional charges, where applicable, will be displayed during checkout.

7. Payment

Payments are processed through ToyyibPay and other approved payment providers as may be introduced from time to time. By making a purchase, you agree that:

  • Payment information provided is accurate and complete;
  • You are authorized to use the selected payment method;
  • Charges may be processed immediately upon confirmation of your order.

AQS Ventures does not store complete payment card details or banking credentials. Orders will only be processed after successful payment authorization.

8. Shipping and Delivery

Physical Products
AQS Ventures will make reasonable efforts to dispatch products within the stated processing period. Delivery times are estimates only and may vary due to:

  • Courier delays;
  • Customs inspections;
  • Public holidays;
  • Weather conditions;
  • Events beyond our reasonable control.

Risk and ownership of products pass to the customer upon successful delivery. Customers are responsible for providing accurate delivery information. Additional charges resulting from incorrect addresses may be borne by the customer.

9. Returns and Refunds

Physical Products
Customers may request a return or refund in accordance with our Refund and Return Policy. To qualify for a return:

  • Products must be unused and in original condition;
  • Requests must be submitted within the stated return period;
  • Proof of purchase must be provided.

Refunds will be processed using the original payment method unless otherwise agreed. Certain products may not be eligible for return due to hygiene, customization, or legal restrictions.

10. User Accounts

Where account registration is available, users agree to:

  • Provide accurate information;
  • Maintain confidentiality of login credentials;
  • Update information when necessary;
  • Accept responsibility for all activities conducted under their account.

AQS Ventures reserves the right to suspend or terminate accounts that violate these Terms.

11. Intellectual Property

All content available on the Platform, including but not limited to:

  • Logos;
  • Trademarks;
  • Product designs;
  • Text;
  • Graphics;
  • Images;
  • Software;
  • Website content;

remain the exclusive property of AQS Ventures or its licensors. No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written consent.

12. Prohibited Conduct

Users shall not:

  • Violate applicable laws;
  • Engage in fraudulent activities;
  • Submit false information;
  • Upload malicious software;
  • Attempt unauthorized access to systems;
  • Interfere with Platform operations;
  • Infringe intellectual property rights.

Violations may result in account suspension, order cancellation, or legal action.

13. Disclaimer

The Platform and all products and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, AQS Ventures disclaims all warranties, express or implied, including warranties relating to:

  • Merchantability;
  • Fitness for a particular purpose;
  • Availability;
  • Accuracy;
  • Reliability.

14. Limitation of Liability

To the maximum extent permitted by law, AQS Ventures shall not be liable for:

  • Indirect losses;
  • Consequential damages;
  • Loss of profits;
  • Loss of data;
  • Business interruption;
  • Third-party service failures.

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

15. Privacy and Personal Data

AQS Ventures processes personal data in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA). By using our Platform, you consent to the collection, use, disclosure, and storage of your information as described in our Privacy Policy.

16. Force Majeure

AQS Ventures shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including:

  • Natural disasters;
  • Government actions;
  • Internet outages;
  • Cyberattacks;
  • Labour disputes;
  • Pandemics;
  • Transportation disruptions.

17. Termination

We reserve the right to suspend, restrict, or terminate access to the Platform at our sole discretion where users:

  • Breach these Terms;
  • Engage in unlawful conduct;
  • Create risks to our business or customers.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

19. Changes to Terms

AQS Ventures reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on the Platform and become effective immediately upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of any revised Terms.

20. Contact Us

For any enquiries regarding these Terms and Conditions, please contact:

AQS Ventures
Email: support@aqsventures.com.my
Phone: +60 11-5764 4817
Address: Suite C-7568, Jalan Rapp 3, Peringgit, 75400 Melaka, Malaysia